EcomWall's Audit Tool is a thorough solution designed to carefully analyze various aspects of your e-commerce operations, ensuring a deep understanding of user behavior and transaction integrity. Our tool gathers a wide range of data points to perform in-depth audits, providing insights that help enhance your system's security and efficiency. While the exact data points remain confidential, we can highlight key areas our tool examines.
Our audit tool examines critical parts of your e-commerce system, leveraging advanced AI and machine learning capabilities along with our secret methods for catching refund fraud. We can identify current and future threats your platform may face. It focuses on purchase history, including order values, products purchased, and purchase dates, to identify patterns and anomalies. Browsing behavior is another important aspect, where we analyze products viewed, pages visited, and time spent on each page to understand customer engagement.
The tool checks personal information such as phone numbers, email addresses, names, and surnames, along with payment information including transaction IDs, credit/debit card details, and billing/shipping addresses. This ensures that all transactions are legitimate and helps identify fraudulent activities. Additionally, it tracks various payment methods used, providing a complete view of customer preferences and potential vulnerabilities.
Understanding user interaction with your platform is vital. Our tool collects data on click-through rates, search queries, cart abandonment, and mouse flow. It also gathers detailed device and technology information, such as device type, operating system, browser type/version, IP address, and location. This data helps tailor the user experience and enhance security measures.
We examine customer service interactions by analyzing chat logs, email correspondence, and call recordings. Feedback and reviews are also monitored to gauge customer satisfaction and identify potential issues. The tool tracks shipping and return histories, including tracking numbers, to ensure the integrity of your logistics processes. We also analyze policies, customer support guidelines, return warehouse guidelines, and carrier contracts. Our auditing reveals all possible exploits and loopholes that bad actors could potentially use in the future.
Our secret sauce is how we determine policy abuse and fraud from the data we collect. This, combined with our ability to analyze data, form hypotheses, and make decisions, makes us one of the most successful in the market.
EcomWall's Audit Tool provides a robust, data-driven approach to securing and optimizing your e-commerce operations. By gathering and analyzing a wide array of data points, it delivers actionable insights that help safeguard your business and enhance the customer experience.